FAQs
Q. What are your shipping and delivery times?
A. Orders ship within 24–48 hours. Delivery typically takes 8–12 business days, depending on your location. Free shipping is available on orders over $50.
Q. Do you ship to international locations?
A. Yes, we offer global shipping services, delivering our products to customers worldwide.
Q. Is my personal information secure on your website?
A. Absolutely! We prioritize the security and privacy of your personal information. We do not store your credit card information. It is used only for a one-time transaction when purchasing a product.
Q. How can I place an order on your website?
A. Ordering from our website is easy! Just follow these simple steps:
1. Browse our products and select the one you want.
2. Click the "Add to Cart" button or use the "Buy Now" button.
3. Enter your shipping and billing information.
4. Review your order details and proceed to checkout.
5. Once your order is confirmed, it will be processed within 24–48 hours and then shipped.
Q. Is it necessary to create an account to place an order?
A. No, it is not mandatory to create an account. You can place an order as a guest. However, creating an account allows you to track and review your orders more conveniently.
Q. How can I sign up for your newsletter?
A. To subscribe to our newsletter, scroll to the footer of our homepage. You’ll find a box labeled “Sign up for our newsletter.” Enter your email address and click “Subscribe.” You will receive a confirmation email shortly after.
Q. How can I track the status of my order?
A. Once your order has shipped, you will receive an email notification containing your tracking number. You can use that number to track your order at any time.
Q. Can I make changes to my order after placing it?
A. If you need to modify or cancel your order, please contact our customer support team within 12 hours of placing your order. Once your order has shipped, we are unable to make changes.
Q. Do you offer exchanges?
A. We currently do not offer exchanges, but we are happy to assist with returns and refunds. Please contact our customer support team for help with processing a return.